1. The contract
1.1 These Terms will apply to any Order we accept via our website. Please note that unless you accept these Terms, you should not be placing an Order.
1.2 These Terms may change from time to time.
1.3 Please read these Terms carefully and make sure that you understand them before placing an Order. The Terms restrict Our liability to you in certain circumstances. .
5. Cancelling or Rescheduling your Order
5.1 You have the following limited rights to cancel an Order.
5.2 You may cancel your Order in the following circumstances:
5.2.1 at any time before the collection day set out in Our email acceptance of your Order by contacting our Customer Support at andrew@whalleydrycleaners.co.uk
5.3 You acknowledge that once an Item has been collected from you we have begun to provide the Services to you and that any rights of cancellation you may have under the Consumer Contracts Regulations or any equivalent law or regulations will be lost.
5.4 In the case that you require for your collection or return window to be rescheduled whilst your originally agreed-upon window. Whalley dry cleaners ltd reserves the right to apply additional fees for the reschedule. This reschedule is subject to availability.
6. Our rights to cancel your Order
6.1 We may cancel your Order and the contract between you and Us in the following circumstances:
6.1.1 as a result of an Event Outside Our Control; or
6.1.2 if you fail to make Items available for collection; or
6.1.3 if we consider that any Item does not correspond with the Order, is damaged, has no information about its content or cleaning instructions, or does not fall within those Items which we accept.
6.1.4 we will arrange to redeliver the Item(s) to you at the original redelivery time or as soon as reasonably possible.
7. Collection and redelivery
7.1 We will use reasonable endeavours to collect and re-deliver Items at the times specified in the Order but we cannot guarantee to do so. We use our best endeavours to communicate any delay to you by phone or email and to deliver orders to our customers within their chosen timeslot, but exclude any liability for any and all consequenital losses which a customer may suffer as a result of late delivery.
7.2 If you are not available to accept redelivery of Items, we will contact you by phone or email to arrange redelivery at your convenience.
7.3 – If delivery is not possible due to customer being unavailable at the designated time, a redelivery charge of will be charged foreach consequent attempt of delivery. Whalley dry cleaners ltd will endeavour to find a suitable redelivery time.
7.4 If you have failed to accept or arrange redelivery of an Item for more than 90 days after the redelivery date specified in the Order we may dispose of the Item or donate it to an accredited charity of Whalley dry cleaners ltd choice.
7.5 Subject to paragraph 7, all items collections and re-deliveries must be acknowledged.
8. Service standards
8.1 We will provide the Services with reasonable care and skill in accordance with good industry standards.
8.2 We will not be liable for any delay or non-performance of our Services where you have failed to provide accurate information in your Order, for example if an address is incomplete or inaccurate, or if you fail to accept redelivery of Items in accordance with an order
8.3 We will not be liable for any Items submitted to us that have an increased risk of damage, including, but not limited to, Items:
8.3.1 with special requirements or instructions for cleaning;
8.3.2 with no label indicating cleaning instructions;
8.3.3 which are damaged or stained; and
8.3.4 bearing an extraneous or hazardous thing, e.g., pins, jewellery, etc.
and at our discretion and with your consent may agree to provide the Services at your risk in respect of those Items.
8.4 Wash and Fold Orders
8.4.1 Checking Items
8.4.2 Washing and Drying Process
8.4.3 Colour Separation
we will accept no responsibility if there is any bleeding or colour transfer during the cleaning process.
8.4.4 Damaged Items
We will not be liable for damage to items as we wash by the load and do not inspect the care labels of each garment. For garments that need to be specially treated i.e. leather, silk, cashmere, fur, velvet and other delicate garments, please ensure that these items can be machine washed and tumble dried.
9. If there is a problem with the services
9.1 If there is any problem with the Services:
9.2 Complaints should be notified to Us within 24 hours of redelivery of any Item if you believe that We are in breach of our obligations under these Terms.
9.3 As a consumer, you have statutory rights if our Services are not carried out with reasonable skill and care, or if the materials used are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
11. Our liability to you
11.1 In the unlikely event of loss or damage to an item, Whalley dry cleaners ltd will pay compensation in line with standard industry guidelines. Our total liability to you in respect of each Item is limited to Four times the price we charge for the Services, but not more than £35 per item, given a proof of purchase is provided, showing the date of purchase and the value of the item.
11.2 If you use the Services for any commercial, business or re-sale purpose, We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11.3 We will not be responsible for any loss or damage (including, without limitation) any colour loss, shrinkage or other damage, resulting from the following:
11.3.1 failure to notify us of any special requirements or instructions for cleaning the Item;
11.3.2 the fact that the Item has no label indicating cleaning instructions;
11.3.3 any existing damage to the Item at the time of collection;
11.3.4 any extraneous or hazardous thing left in or on the Item, e.g., pins, jewellery, coins, pens, buttons or embellishments, belts etc.;
11.3.5 our acceptance of Items which we agree to provide the Services for under paragraph 8.3;
11.7 We will not be liable for any damage to buttons, zips, and other similar parts (fastenings/embellishments/etc.).
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14. How we may use your personal information
14.1 We will use the personal information you provide to Us to:
14.1.1 provide the Services;
14.1.2 process your payment for such Services; and
14.2 We will not give your personal data to any third party other than any Service Providers